Chargeback
Chargeback Policy
Overview
A chargeback is a procedure where a customer or the customer’s bank cancels a transaction following a dispute regarding payment.
Unifi continuously monitors all transactions, and when a chargeback occurs, a fee will be applied.
Chargeback Fee Policy
- A base fee of $15 will be charged for every chargeback.
- This fee applies regardless of whether you choose to enter the dispute resolution process.
- The fee is automatically deducted from your settlement payment.
- If you proceed with a dispute, additional fees may apply depending on the outcome.
Dispute Resolution Process
- When a chargeback occurs, a notification will be sent to you within Unifi.
- If you wish to proceed with dispute resolution, please refer to the table below and send a request email to the contact provided.
- Contact: dl_dapp_chargeback@linecorp.com
Fee Structure by Case
| Case | Base Fee | Additional Fee | Refund-Related Fee | Total Fee | Notes |
|---|---|---|---|---|---|
| Case 1: No Dispute | $15 | - | - | $15 | No dispute resolution requested |
| Case 2: Dispute → Win | $15 | $30 | $15 | $30 | Final settlement = Transaction amount - Refund-related fee - Total Fee |
| Case 3: Dispute → Lost | $15 | $30 | - | $45 | Higher cost if dispute is lost |
Important Notes
- Even if you do not participate in dispute resolution, a $15 fee is always charged.
- If you proceed with a dispute:
- If you win the case, part of the fees will be refunded.
- If you lose the case, the total fee will be $45.
- Please carefully consider the potential costs before deciding whether or not to dispute.