Unifi Apps should establish and communicate a clear and fair non-refund policy to users, considering the following principles.
Global Non-Refund Policy
- Refunds, exchanges, returns, and cancellations are not allowed for digital products such as game items.
- All user inquiries and disputes regarding transactions between Unifi Apps and users must be handled directly by the Unifi Apps operator.
- LINE NEXT does not intervene, mediate, or provide support for refund disputes.
Fiat Payments
| Item | Policy |
|---|
|
| Refunds | Not permitted |
| Reason | Digital products are considered consumed once delivered
|
| Responsibility | Unifi Apps must manage all user disputes independently |
Crypto Payments
| Item | Policy |
|---|
|
| Refunds | Not permitted |
| Price Volatility | Not a valid reason for refund
|
| Responsibility | Unifi Apps must manage all user disputes independently |
Mandatory UX Requirements
Unifi Apps must clearly inform users of the non-refund policy before payment.
Minimum Required
| Display Location | Required Text
|
|---|
|
| Directly below the Purchase/Payment button | - You agree that the product(s) is/are non-refundable.
- If paid via LINE IAP, you agree to providing encrypted ID info to LY Corporation.
|
Recommended Implementation
| Requirement | Description |
|---|
|
| Checkbox | Users must check to acknowledge non-refund policy |
| Action Block | Purchase button must remain disabled until checkbox is checked |
| View Details | Provide full refund policy and data usage details |
If you choose to implement the View Details option, please ensure that the following information is included.
| Information | Requirement |
|---|
|
Receiving Party
| LY Corporation |
| Purpose for Provision | Processing product payments |
| Personal Information to be provided | Encrypted Identification Information |
Retention Period of Receiving Party
| Until the purpose of provision is achieved
|
| Country of Incorporation | Japan |
| Company URL | https://www.lycorp.co.jp/ |
| Company Privacy Policy | https://www.lycorp.co.jp/en/company/privacypolicy/ |