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Refund

Unifi Apps should establish and communicate a clear and fair non-refund policy to users, considering the following principles.

Global Non-Refund Policy

  • Refunds, exchanges, returns, and cancellations are not allowed for digital products such as game items.
  • All user inquiries and disputes regarding transactions between Unifi Apps and users must be handled directly by the Unifi Apps operator.
  • LINE NEXT does not intervene, mediate, or provide support for refund disputes.

Fiat Payments

ItemPolicy
RefundsNot permitted
ReasonDigital products are considered consumed once delivered
ResponsibilityUnifi Apps must manage all user disputes independently

Crypto Payments

ItemPolicy
RefundsNot permitted
Price VolatilityNot a valid reason for refund
ResponsibilityUnifi Apps must manage all user disputes independently

Mandatory UX Requirements

Unifi Apps must clearly inform users of the non-refund policy before payment.

Minimum Required

Display LocationRequired Text
Directly below the Purchase/Payment button
  • You agree that the product(s) is/are non-refundable.
  • If paid via LINE IAP, you agree to providing encrypted ID info to LY Corporation.
RequirementDescription
CheckboxUsers must check to acknowledge non-refund policy
Action BlockPurchase button must remain disabled until checkbox is checked
View DetailsProvide full refund policy and data usage details

If you choose to implement the View Details option, please ensure that the following information is included.

InformationRequirement
Receiving Party
LY Corporation
Purpose for ProvisionProcessing product payments
Personal Information to be providedEncrypted Identification Information
Retention Period of Receiving Party
Until the purpose of provision is achieved
Country of IncorporationJapan
Company URLhttps://www.lycorp.co.jp/
Company Privacy Policyhttps://www.lycorp.co.jp/en/company/privacypolicy/