# Chargeback ## Chargeback Policy ### Overview A chargeback is a procedure where a customer or the customer’s bank cancels a transaction following a dispute regarding payment.\ Unifi continuously monitors all transactions, and when a chargeback occurs, a fee will be applied. ### Chargeback Fee Policy * A **base fee of $15** will be charged for every chargeback. * This fee applies regardless of whether you choose to enter the dispute resolution process. * The fee is automatically deducted from your settlement payment. * If you proceed with a dispute, additional fees may apply depending on the outcome. ### Dispute Resolution Process 1. When a chargeback occurs, a **notification** will be sent to you within Unifi. 2. If you wish to proceed with dispute resolution, please refer to the table below and send a request email to the contact provided. * **Contact:** ### Fee Structure by Case | Case | Base Fee | Additional Fee | Refund-Related Fee | Total Fee | Notes | | -------------------------- | -------- | -------------- | ------------------ | --------- | ---------------------------------------------------------------------- | | **Case 1: No Dispute** | $15 | - | - | $15 | No dispute resolution requested | | **Case 2: Dispute → Win** | $15 | $30 | $15 | $30 | Final settlement = Transaction amount - Refund-related fee - Total Fee | | **Case 3: Dispute → Lost** | $15 | $30 | - | $45 | Higher cost if dispute is lost | ### Important Notes * Even if you do not participate in dispute resolution, a **$15 fee is always charged**. * If you proceed with a dispute: * If you win the case, part of the fees will be refunded. * If you lose the case, the total fee will be $45. * Please carefully consider the potential costs before deciding whether or not to dispute..